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How We Protect Your Information

When you open an account with pedang88, your personal details and payment information are safeguarded under strict data-handling protocols.

Account data encrypted end-to-endPayment details stored securelyNo data sharing with third parties without consent
pedang88 How We Protect Your Information
REACH US ANYTIME

Request Changes to Your Data

We make it straightforward to review, update or delete your personal information. Contact our support team through any of these channels during your preferred hours, and we'll process your request within five business days. Players in Medan, Semarang and across Indonesia can reach us via live chat, email or phone without language barriers.

Team online

Live Chat

Open the chat bubble in your account lobby. Support responds in real-time during business hours. You can request a copy of your data or ask us to correct an address or phone number instantly.

Email Support

Send a privacy request to our data team at [email protected]. Include your account ID and describe what data you'd like to review or change. We reply within 24 hours on weekdays.

Account Settings

Log in and navigate to Settings > Privacy & Security to view your saved details, update your email or phone, and manage marketing preferences directly without contacting support.

SECURITY & TRANSPARENCY

How We Safeguard Your Account

Your account security is our priority. We use 256-bit SSL encryption for all data in transit, store passwords in hashed format so even we cannot read them, and require two-factor authentication via…

Data Encryption

All personal and payment data travels through encrypted channels. Your account password is never stored in readable form, making it impossible for anyone—including pedang88 staff—to access your login credentials.

Withdrawal Verification

Before we send money to your bank account, DANA wallet, OVO account or GoPay card, we confirm the receiving account holder matches your identity. Payments are reversible for 48 hours if you spot an error.

Cookies & Tracking

We use cookies to remember your login session, language preference and game history. Tracking pixels help us spot if someone tries to access your account from an unfamiliar location. You can disable non-essential cookies in your browser settings.

Data Retention

We keep your account data for seven years after you close your account, as required by Indonesian financial law. You can request deletion of non-essential data anytime by contacting support.

Third-Party Access

We never sell your data. Payment processors (DANA, OVO, GoPay, QRIS) and our bank see only the information needed to process your deposit or withdrawal. All partners sign strict data-protection agreements.

Your Rights

You can request a full copy of your data in a portable format, correct any errors, object to marketing emails, and ask us to delete your account. Submit these requests via live chat, email or account settings.

Privacy Questions Answered

Read answers to the questions we hear most often about data privacy on pedang88. If you don't find what you're looking for, reach out to our support team via live chat or email.

Your account data is archived but not deleted for seven years to comply with financial regulations. You can request deletion of non-essential information by contacting support. Your payment history remains accessible to you for tax or dispute purposes even after closure.

Yes. Log into your account, go to Settings > Privacy & Security and select 'Download My Data'. We'll send you a file with your name, contact details, login history and all transactions within five business days.

We never sell your personal data. We use it only to operate your account, process payments and detect fraud. We may share transaction summaries with DANA, OVO, GoPay or QRIS to complete your deposit, but only the data necessary for that payment.

We don't store your full wallet credentials. Our payment gateway encrypts every deposit and records only a reference ID and timestamp. Your actual DANA, OVO, GoPay or QRIS login stays on that provider's secure server.

Contact our support team immediately via live chat. We'll freeze your account, review recent login activity and transactions, and reset your password. If funds were withdrawn, we investigate and escalate to our fraud team within two hours.

Yes. Open Settings > Preferences and uncheck 'Marketing Emails'. You'll stop receiving promotional messages but will still receive important account security alerts and withdrawal confirmations.

Use our live chat (fastest response), email [email protected] with 'Privacy Request' in the subject line, or call our Indonesia support line during business hours. We respond to all privacy inquiries within one business day.